Gaming Services Worker Career Video

Gaming Services Worker Career Video


The excitement and fun
of betting at the racetrack
or in a casino relies on knowing
gaming services workers
are maintaining the house rules.
Gaming services workers need honesty,
integrity, and the ability to stay calm
while serving customers
in the sometimes frantic environment
of gambling establishments.
Gaming managers and supervisors
direct and oversee gaming operations
and staff.
They circulate among the tables
and slot machines
to make sure everything runs smoothly.
They explain house rules,
ensure payouts are correct,
and call security staff when needed.
Gaming dealers run table games
such as craps, blackjack, and roulette.
Dealers explain game rules,
announce each player’s moves,
and cue players’ turns.
Dealers also calculate
and pay out winning bets,
and collect when players lose.
Gaming and sports book writers and runners
take bets on sporting events,
and run games such as bingo and keno.
They also verify tickets or winners
and pay out winnings.
Gaming cage workers are responsible for
exchanging customers’ cash
for the chips used to play,
and then back again from chips to cash.
Because most gambling establishments
are open 24/7,
it’s typical in these fields to work nights,
weekends, and holidays.
Most gaming jobs
require a high school education,
although gaming managers
may need a college degree
for some positions.
Customer service skills
are needed in all positions.

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