Knightscope Winning at Pechanga Resort & Casino

Knightscope Winning at Pechanga Resort & Casino


Besides just the visible presence of
having the robots on property it gives people the sense of
Pechanga is really dedicated to the safety and security of our guests, makes people feel safe. We’ve
actually caught a
slip and fall incident
that Buddy here actually
helped us figure out what happened and it potentially saved us a claim. It really creates a sense of a feeling of security on property
People come to see Buddy and Rudy. Buddy is our K5 and Rudy is our K1 unit.
But they enjoy interacting with ’em. They enjoy the feeling and the presence that he brings, you know, kids enjoy them
Really taken to them. We get hundreds of selfies a day on it they just love the interaction.
At Pechanga Resort and Casino we work with a lot of different vendors.
One thing I’ll say about the Knightscope customer service is they are extremely
responsive, they’re open to new ideas
we have
constant communication via email, text message, phone calls. We have quarterly phone calls. Actually monthly phone calls. They are open to new ideas.
Very rarely have we needed the customer service with this guy but on the occasional couple of incidents we have …we get a response right away. Can’t say enough about their customer service.
Customers actually love it. So going back a couple of years ago when I first started looking for the robots, looking for new technology,
one of the things that everybody always brings up is privacy concerns, so I put Buddy in the hotel lobby because I really wanted to see how people would interact
with the robots, it’s something new.
When you come to a casino
everybody seems to have cameras up high and cameras are being watched everywhere, didn’t know how people are gonna react
But the response was actually overwhelming
They come in, they take pictures with them. The kids are interacting with them. They really enjoy just having them around.
It brings a whole sense of
excitement to
security which a lot of people don’t think that security is exciting
But this guy here has really brought it, to the property here. And it has really worked to show Pechanga’s dedication for safety and security
of our guests and our team
So a couple of my favorite features thermal imaging is really cool. The eye-level video that the robots provide
Being in a casino environment you have security cameras everywhere above you. When you bring those
video images and bring it down to eye level it gives you a whole different perspective on what’s going on, on the floor. You see things that you don’t normally see with cameras up above.
Other thing is signal detection is a big thing for us. We are testing out some blacklisted MAC addresses now which will help us keep people that shouldn’t be on property off property
Just elevates the level of security for our guests and our team.

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