Hi there everybody.
My name is Richard McMunn, and in this video,
I’m gonna teach you how to answer STAR interview
I’m basically gonna give you a tutorial on
what STAR is, how to create your responses,
and I’m also gonna give you a number of sample
interview questions, but more importantly,
I’m gonna give you some cracking answers to
all of the questions.
So please, stay tuned.
Watch it from beginning to end.
Also, just a very warm welcome from me.
That’s me there on the right-hand side with
no hair.
My name is Richard McMunn.
I’ve been helping people like you to prepare
for interviews for over 20 years now.
I believe I’m very good at it.
I’m passionate about it.
I like doing this kind of thing for free.
So please do watch it from beginning to end.
As I say, this video is gonna give you a series
of awesome answers to STAR interview questions.
So like I say, watch it from beginning to
end as it’s gonna give you some fantastic
Now, these answers, you don’t need to take
notes because I’m actually gonna put the answers
to the questions in the description below
the video and I’ll also give you a link to
where you can download these slides.
I’ll tell you that in the video.
So like I say, please watch it from beginning
to end.
If you do like the video, I’d very, very much
appreciate it if you gave it a thumbs up.
And don’t forget to subscribe because I’m
creating videos like this every week on YouTube.
Okay, let’s get straight into it.
So, first and foremost, what is STAR?
What does it mean?
Well basically, these kinds of questions are
called situational questions or behavioral.
So what you’re doing is you’re answering the
questions using the STAR technique.
So what do I mean by that?
Well, Star stands for situation, task, action,
And it means that you answer these interview
questions in detail and you give them a specific
answer where you’ve actually done it before.
Now, the reason why interview panels will
ask you these questions is they want to see
evidence of where you’ve already done this
kind of thing.
So if they say to you, “Can you give us an
example of where you’ve worked really hard
under pressure?”
Now, if you’ve already done this, then it’s
likely that you’re able to do it again in
a work-related situation.
Okay, so you answer each of the questions
specifically, and I’ll talk more about that
in a second, but you’re gonna explain what
the situation was, what task you had to do,
what action you took, and then the important
bit, which is the result.
What happened as a result of your action.
Now, put the results in green because it should
always be positive.
So what you don’t wanna do is say, “Well,
I was doing this and the result was negative”
or “I didn’t achieve anything.”
That’s not good.
We wanna always make sure it’s positive.
So, just to quickly recap.
STAR stands for situation, task, action, result.
So when you’re preparing your responses to
the questions, and I’m gonna give you the
answers to the questions as we go through
the video, situation is you will tell the
panel what the situation you were in and you
do it in this order.
So you say, “The situation I was in was X,
Y, and Z.
The task that I had to carry out was.”
And then you explain what the task was.
You say, “Now, I did the following things.
I took the following action or the following
And then finally, “The result following what
I did was a positive one.
This is what happened.”
Now, if you prepare your response is using
the STAR technique.
You won’t go wrong.
Now, having been an interviewer myself, I
can guarantee that you will get higher marks
if you follow this golden tip.
Really important.
Make sure your answer to all of the questions
is specific.
What I mean by that is you tell the panel
that you actually did something.
You do not say, “Well, if that situation came
up, this is what I would do.”
You have to give a specific response.
Don’t forget they’re looking for evidence.
So that means you would say, “Well, whilst
at work I was tasked with delivering a project.”
And that’s the situation.
“The action I took was X, Y, and Z” and so
on and so forth.
So do not be generic.
Now, what generic means is you would say,
“Well I’ve not been in that situation, but
if it did arise, this is what I would do.”
Now, you’re gonna get less marks with that.
You want where possible to be specific.
“This is what I have done.”
So obviously, you need to think carefully
about the kind of interview questions that
you were gonna ask, the situational ones or
the behavioral ones.
And this is what we’re going to get into right
So question number one.
So like I say, you don’t have to take notes
because I’m gonna actually give you a copy
and paste the answers to these.
So question one.
When have you handled huge pressure in a work-related
Now, this is a common one that could get asked
at your interview.
So here’s the answer.
So, in my previous job, a work colleague left
He had been responsible for a project that
had to be delivered within a very tight deadline.
Now, my supervisor asked the workforce for
a volunteer to take on the project, and I
decided to step up and take responsibility.
To be honest, I prefer to work under pressure
anyway and I saw this as an opportunity to
help out the company in their hour of need.
I studied the brief carefully and then created
a plan of action for getting the project delivered
on budget and also on time.
It was tough going, but I put in the extra
hours work needed and I am pleased to say
I managed to get the project finished on time
and to specification.
My supervisor was thrilled with my work ethic
and effort, and he thanked me for my commitment
and dedication to delivering this important
Okay, so that’s that first question.
You see, it’s relatively short, but I follow
situation, task, action result.
And you can apply that to any kind of situation
so you can use it for your response.
Question number two.
Can you describe a stressful situation and
how you handled it?
Now it’s important that you give a work-related
situation, not one in your personal life.
Make sure it’s work related.
Here’s my answer for you.
Whilst working in an office one day on the
fifth floor, the fire alarm activated due
to a small fire being reported on the first
Now, people within the office did not appear
to take much notice as the alarm usually sounded
only when there was a false alarm.
I decided to take responsibility and I shouted
across the office that everyone needed to
leave by the quickest and safest fire escape
Some people started complaining, but I insisted
they leave immediately.
I was aware that we were all on the fifth
floor and any time wasted could endanger life,
especially considering we could not use the
lifts in the event of a fire alarm activation.
Now eventually, people within the office started
leaving by the escape stairway as per my request.
I stayed until the end to make sure everyone
had evacuated and I made my way outside.
I took a roll call to make sure everyone was
Now, when the fire services arrived, they
did in fact find a fire on the ground floor
area, so it really was a genuine emergency.
Now, after the fire was extinguished and we
could return to the office, I reminded everyone
of their responsibilities in the event of
a fire.
I believe I handled the situation with confidence
and resilience, and although it was stressful
at times, I was determined to follow company
health and safety procedures to ensure everyone
was safe.
So what you’re doing there is you are demonstrating
that you can handle stress, but also you’re
taking responsibility and more importantly,
you’re following company rules and procedures.
Really important.
Question number three.
Can you give an example of how you dealt with
conflict in the workplace?
Now, this might be, can you give an example
of when you’ve dealt with a difficult work
colleague or you’ve not got on with someone
at work?
And the fact is we don’t always get on with
everybody at work, but as an employer, I want
to know that you can deal with issues, you
can put your differences aside and you can
resolve them amicably.
So again, it’s about taking responsibility.
Here’s my response for you.
Yes, I can.
In my previous job as an office administration
worker, there was one particular work colleague
who seemed to dislike me.
Now, during meetings, he would ignore my contributions
and he made a number of unacceptable comments
in the canteen on more than one occasion.
Now, I decided to tackle the situation in
a calm manner.
However, before I approached him to discuss
the situation, I needed to decide what it
was I wanted to achieve from the meeting or
the discussion.
I understand that we can’t always get on with
everyone in a workplace environment, but the
problem with this type of situation is it
can be detrimental to the organization as
a whole.
And on that basis, I wanted to first of all
try and see if there was anything I was doing
that irritated him before trying to reach
a constructive solution to the problem.
Now, once I determined my goal, I approached
him whilst he was on his own and I asked him
if we could have a private discussion away
from other office workers.
Now, we sat down in a room away from everyone
else and I explained my concerns to him with
regards to how I felt he was treating me,
I also asked him if there was anything I was
doing the irritated him.
His initial reaction was extremely defensive,
but I maintained my position and I repeated
my feelings with regards to how he was treating
me in a calm and non-confrontational manner.
Now, after a while, he accepted he was in
the wrong and he apologized for his comments
and his behavior.
He reassured me that it would not happen again
and we both agreed that a positive way forward
would be to create and maintain a friendly
and professional working relationship.
I believe it’s really important to tackle
any form of conflict in a calm and professional
manner with a view to reaching a positive
outcome for everyone.
So what you’re doing there is you’re basically
showing that you are mature and you’re responsible
and you’re not letting a situation get even
more out of hand.
You are tackling it, but you’re not tackling
it in front of people.
You’re doing it in private away to get the
situation resolved.
And you also have a clear goal of what you
wanna achieve.
Next question.
Number four.
Can you tell me about a mistake you made at
work and how you handled it?
Now we all make mistakes at work, so what
you don’t wanna do is say, “I’ve never really
made a mistake.”
Everybody does, but what the interviewer is
looking for here is that you take responsibility,
you admit to it, but then you resolve it.
Okay, so honesty and integrity are really
Here’s a response you can use.
One particular time I was working in the company
warehouse, I made a mistake and the company
did not have sufficient stock available over
a busy seasonal period.
As soon as I noticed I had made the mistake,
I informed my line manager as I feel honesty
and integrity are essential in a situation
like this.
Now, whilst my supervisor was annoyed with
the mistake I’d made, he was thankful that
we had the opportunity to try and rectify
Now, I asked him to give me the opportunity
to sort it out, which he agreed to.
I immediately contacted our supplier to see
if there was any way the additional stock
I had missed could be shipped to us in time
for the seasonal period.
Although it took some time and persuading,
the supplier agreed to ship the additional
stock the next working day, much to my relief.
I then set about putting things in place to
make sure I did not make the same mistake
So what you’re doing, you’ve identified it,
you’re being honest, you’re acknowledging
it, you’re letting your boss know, then you’re
resolving it.
So once you’ve resolved, you are then putting
things in place to make sure it doesn’t happen
Again, it’s demonstrating that you’re taking
responsibility, but also you are honest.
It’s really important that an employer employs
people who are honest, trust me, it’s really
Very, very important.
Question number five.
Can you tell me about a time you had to deal
with an irate customer or an irate client?
Here’s a response.
Yes, I can.
Recently I was serving a customer beyond the
They had purchased some goods in our Winter
Sale the week before and they wanted to return
them as they were not what they wanted.
Now, unfortunately, because the goods were
purchased in the sale, they would not be eligible
for a refund.
I started to explain this to the customer.
She immediately began to get irate and angry.
I listened to her concerns but stated calmly
that it was company policy to not refund good
goods purchased in the sale.
Now, the customer continued to complain and
was becoming even more irate and vocal.
I noticed a large queue forming behind her,
and so I asked my colleague to take over from
me whilst I took the situation away from the
till area.
After I had listened to the customer I explained
to her in a calm but firm manner that the
receipt she had made it clear that sales items
were non-refundable.
I explained to her that I could understand
the frustration, but that there was nothing
I could do in this situation to help her and
I apologized for the inconvenience.
I explained to her that if I could have helped
her I would.
She then began to calm down and accepted my
Now, whilst she was not completely satisfied,
she did leave the shop with an understanding
of the situation and why I was unable to assist
on this occasion.
I believe that by remaining calm, listening
to the customer’s complaint, and also by taking
the conflict away from the other customers’
eyes and ears, I was able to resolve the situation
as amicably as possible.
I’m gonna give you some more of these in a
A list of different ones to prepare for, but
if you really wanna accelerate your learning
and find out more about how to answer all
of these questions, I’ve created an online
training course.
It’s free of charge.
If you click the link below the video or you
go to the website,
there’s 50 training modules, they’re free
of charge, and you can download all of the
answers to all the different questions.
I’ve created an abundance of training videos
that you can tap into.
So click the link below the video.
Let’s look at a few more STAR questions that
you should, in my opinion, prepare for.
When have you been flexible in a work-related
Have you ever had a disagreement with a supervisor?
This is a tough one.
If so, what happened?
And again, in that online course area, I give
you the perfect answer to that question.
When have you completed a difficult task or
When have you learned a new skill or qualification?
How would you feel about relocating?
Can you describe a time when you achieved
excellence at work and what’s the best customer
service you have ever witnessed?
So like I say, a lot of STAR interview questions
If you want the answers, click the link below
the video.
At the very least, have a look in the description
below because I’ve copied and pasted all of
these answers and also given you a link to
slide-share where you can download the slides
and you can copy them.
And please also connect with me.
If you look below the video, in the description
is my LinkedIn profile, you can connect with
me on there.
Don’t forget you know, get access to this
course, it’s free of charge, but please do
subscribe to the channel.
I hope you’ve enjoyed it and please do say
hi in the comments section below and I promise
to respond to every comment and it’ll really
make my day if you did that.
And like I say, give the video a thumbs up,
I’d appreciate it.
Guys, I hope you’ve enjoyed that video, and
I wish you all the very best in your pursuit
to passing your interview.
Thanks, guys.


  1. im so addicted to your videos! kudos! im about to apply for a job tomorrow. I hope I will be able to apply all of my learnings from your very educative videos!

  2. I was in a job interview today. The interviewing manager handed me his laptop and said, "I want you to try and sell this to me."

    So I put the laptop under my arm, walked out of the building, and went home.

    Eventually he called my mobile and said, "Bring it back here right now!"

    I said, "$200 and it's yours”

  3. To most of the questions specially question 3. Because I believe it’s important to keep them in the loop in case this surfaced again.

  4. Thank you so very much for this video! I have a job interview tomorrow morning, and I am very nervous! This video is really putting me at ease.

  5. Thank you! So informative! I have an assessment in one week, and if that goes well an interview. I need the job so bad, excellent salary, just don't want to psych myself out of a job!

  6. This shit is stupid. Not you Sir. But the notion that these interviewers actually assume that you have been in these type of scenarios before. I've never worked a job where I was "under pressure" or had the pleasure of having to "resolve a conflict with a difficult co worker." So how can I provide you a story that never happened to me?

  7. I have some questions. Doesn’t this lead to giving false information to appease the audience? I can just make up anything. Given that scenario, is the STAR method more flawed than previous methods such as direct technical questions that point out your areas of strength and weaknesses?

  8. Hi Richard,

    Thank you for the great information.

    I am currently preparing for an Internal Promotion interview at work for the role of Assistant Team Leader.

    I have been informed that the part of the interview I will be asked questions based around why i feel i am right for the role and what i feel i would bring to it along with a number of competency based questions. Also I may wish to prepare a presentation around what i can bring to the role.

    I have wrote a few pages of STAR answers to the key competencies on the job advertisement, I've also thought ahead and asked the interviewing manager what other competencies she is looking for in this role.

    My question though more relates to the presentation. I am very comfortable with presentations and public speaking (and singing), however, I want to stand out in this interview as I've only been at the company 6 weeks!!! Yes I know I am crazy.

    My thought for the presentation is to make it very interactive with the interview panel, so they are not bored. My plan is to ask questions relating to the topics as well as having some relevant props. For example, the first topic is EXPERIENCE, my idea is to ask the panel from what they have read on my CV what experience do they see that i can bring to the role, or from my experience what benefits can they see me bringing to the role.

    Your advice on this would be greatly appreciated, as I do not know if I am being too outside the box or if this is standard for someone to do.

    Many Thanks

  9. Thanks so much for putting out this training. Interviewing can be daunting but after listening to your STAR answers, I feel more comfortable now to go and face my next interview.

  10. HI, In video you do say that can copy and paste the slides content but when I click on the link it does take me to the website but my question is where do I find the other questions/answers and slides ? What tab do I need to click on to?

  11. Dealing with an irate customer- Always focus on what you can do and not what you can't do. "What I can do for you is offer you a store credit, a gift card of the same value or the option of exchanging the goods for other items of the same value". After many years of working with customers in retail I found that if you give other options then the customer will feel that you have their understanding and willing to remedy the situation by meeting half way. I feel the example in the video focused too much on what the employee couldn't do. I hope this helps anyone reading this comment. Thumbs up 🙂

  12. Great video, very informative, but disappointed with the web site that hosts the course. I signed up for it and was still not allowed access. I thought I'd be given instant access, but this appears not to be the case. What am I supposed to be waiting for if I've already provided payment details once my free trial ends?

  13. Thank you very much for the tips. I have a big interview coming up and your video is helping me learn as much as i can. I appreciate you making this a lot easier for me. God bless..

  14. Thank you for the tips i havr a really big interview coming up and I've been so stressed about this has definitely given me more confidence !!! Wish me luck 🙏🙏😊

  15. The problem I'm having is what to do when you get asked a question and you can't think of a situation you was in that is applicable to the question.

  16. This’ll be useful for my boeing interview! most difficult that the very limited experience i have is construction / destruction

  17. i went to your like to get free access. However, it is redirecting me to pay $0 but to put my credit card credentials for check out. Is there any other way to get access without putting my credentials as i don't want to put them. thanks in advance.

  18. Hello Richard. I'm just dropping by to say thank you for the eye-opening S.T.A.R. tip you've shared here. It helps me a lot understanding the potential questions from potential employers on new perspectives 🙂

  19. The STAR method has to be the most demoralizing and soul crushing procedure to interview applicants. Thanks for the tips though.

  20. Massive Apprenticeship interview tomorrow🙏🏾, got through the online test and video interview.. this will be the final hurdle…

  21. Great videos. I have an interview Monday for a telesales job for a broadband company can you reccomend a video to watch? Keep up the great work

  22. thanks very much i have an interview on Tuesday with northern rail,, i have the star method you just gave,, wish me luckkkk,,

  23. You mentioned that the interviewer is looking for evidence.. is it through our answer that they come to know if the answer is genuine or they rely of checking with my previous manager? Great tips in the video. Really thankful!

  24. Hi Richard, doing some prep for interview on Tuesday. I'm really poor at interviews which is why i don't apply for jobs. But wish me luck

  25. Hi Richard loved this Vid. Conflict in the workplace. So what topics do you think you would need to steer clear of ? I can never think of a good answer and balls it all up.
    I get bogged down and overloaded. As I work in health they want more detail. For eg how did you approach the person what tone of voice did you use how did you sit stand eye contact. What is key to this ? I would rather be happier on the dole but someone has the work for the NHS …..SOS

  26. Wow. Fantastic material, clearly explained and FREE!!! Thanks Frank😊😊. Sorry – Richard 😯😯

  27. The STAR interviewing method basically gives you workers/personal that are good a answering/hacking the STAR method…not necessarily the best workers/personal.

    That being said, thank you Richard McMunn for telling us what the interviewers are judging you on. The stone face interviewers are not going to help you with follow up questions or prompting.
    If this is the game you have to play, then you need to know all the rules.

  28. What’s more bullshit at an interview when they ask you these dumb questions!! And sitting there taking it so serious!! I was at one interview for 2hrs sitting there waiting! Walked out back door 😂😂 and the annoying part I’m trying to get more experience! But they don’t care no phone call! Nothing was hoping for the position!

  29. Would they ask questions about situation from your past work experiences if I do not have any serious work experience? If they do and I dont have any specific situations from work experience being I never really worked, what should I do?

  30. Hi there do we have to put our own situation in the answers or do we use your answers? Also do you answer the questions with a star answer?

  31. I have several interviews coming up in a week. I have been out of work for a about 10 years and wasn't sure what to expect. I had a couple of phone interviews and guess they were ok because I'm moving forward. The questions they asked me were just like in your video. Thanks and I have some research to do. Last time I was hired you went to the company, filled out an application, met with the boss and you knew in a couple of days if you got hired. No phone. No email. This was before the internet. Oh boy I'm in trouble. Lol

  32. Oh man I'm nervous, I have an interview in 2 days, I haven't had an interview in 12 years and I'm being interviewed by 3 people, all STAR scenario questions. Thank you for your videos and commitment to help others, I hope I ace it 😅

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